Return Policy

Non-defective returns are subject to a 25% restocking fee. No returns on closeouts or special order items. All products sold by Urban Import are covered under our 30 day Guarantee Against Defects. Items may be returned for refund or replacement subject to manufacturer and/or Urban Import restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by Urban Import. Returns will not be accepted without and RMA number. The RMA is valid for 15 days from the date of issuance. Please contact us by email (orders@urbanimport.com)to request an RMA number. Please include following information when requesting an RMA:

- Invoice Number
- Product Description
- Reason for Return

Please refer to the following instructions when sending your original item back:

All products must be returned in original condition including packaging, documentation, warranty cards, instructions, and hardware. Wheels that have had tires mounted on them are considered used and are not returnable.

Orders that are cancelled before shipping are subject to a 10% processing fee.

You must write your order and RMA numbers on the outside of the package. The RMA number is good for only one (1) item and must match the product authorized for return. All shipping and handling must be prepaid by the customer.

Special order items or items that have been installed are not returnable. Wheel/tire packages are not returnable.

Some products are intended for off-road use only.

NC Residents pay 6.5% Sales Tax